Home > Dynamics CRM 2013, Dynamics CRM 2015, Microsoft Social Listening > CRM 2015 – Social Listening Coming to On-Premises CRM 2015 Installs

CRM 2015 – Social Listening Coming to On-Premises CRM 2015 Installs

Currently Social Listening is available for CRM Online instances only, but with the launch of CRM 2015 with the ‘Fall Release’, you will be able to hook up your online Social Listening instance as an integration option with all CRM 2015 On-Premises installations/instances.

 

Where to start

 

To find the new Social Listening configuration option, then Navigate to Settings > Administration

SocialListening

 

This configuration will allow you to embed Social Insights (as mentioned in the config option) from Social Listening into CRM 2015.  Social Insights can be added to Dashboards, User Dashboards and Forms.

 

Privacy Disclaimer

 

Once you have clicked the configuration option, you will be presented with the following disclaimer to accept.

MSL Disclaimer

 

Configuration Process

 

Next step of the process is to connect your CRM instance to Microsoft Social Listening instance. The admin screen below will show you your CRM instance URL.

Follow steps in point 1. Configure Social Listening of this screen.

config1a

Once you have logged into Microsoft Social Listening instance and obtained the Social Listening Solution URL, then paste this into 2. Connect this CRM instance text box and click on Test URL.

Once tested, click Save Settings button to complete the configuration.

Greg Olsen
YellowDuckGuy

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