Archive for the ‘User Group Events’ Category

Microsoft Dynamics CRM – NZ Dynamics CRM User Group (Auckland) Presentations for 2014

November 20, 2014 Leave a comment

November 5th we held our last NZ Auckland CRM User Group for the 2014 year. The meetup site has been great for managing and tracking the session information, registrations and the CRM community with Auckland and reaching out to the wider NZ.

This blog post will summarise the presentations (known as The Show) throughout the 2014 year with links to download the PowerPoint decks respectively.


Month The Show Presentation Link

CRM 2013 – Business Rules: Greg Olsen
March CRM 2013 – Business Process Flows : Alastair Coats

Overview of Convergence update: Dalia Raphael

Goal Management: David Mochrie

CRM & SharePoint: Alastair Coats, Greg Olsen & Steven Foster

Microsoft Social Listening: Steven Foster

Unified Service Desk: Dalia Raphael

Customer Service in CRM 2013 SP1: Alastair Coats
October Upgrading to CRM 2013 and CRM 2015: Greg Olsen

Just Several Tips – Tony Armstrong, Greg Olsen & Steven Foster


It’s been another great year for CRM, probably the busiest since I have been working with the product (because of all the acquisitions of late).  We look forward to the CRM 2015 Online Update and CRM 2015 releases about to be delivered to us shortly.

The NZ Dynamics CRM User Group (Auckland) will commence in February 2015.

Greg Olsen


NZ xRM CRM User Group – Customer Photos from 6th April 2010

Tonight we (xRM User Group Committee) ran our second User Group meeting where we saw our participants come and listen to other Dynamics CRM customers talk about their CRM solution. This was a great opportunity to understand how Dynamics CRM is being used in NZ, and what benefits other customers are enjoying from implementing Dynamics CRM.

This session was conducted as an interview style Q&A session of 2 customers, James Barnett from Konica Minolta & Mark Douglas from Martin Personnel. I took a couple of photos directly from the user group tonight held at Microsoft NZ.

Image 1 : James Barnett from Konica Minolta discusses their CRM Implementation.

Image 2 : Mark Douglas from Martin Personnel discusses their CRM Implementation.

Greg Olsen
Yellow Duck Guy

Categories: User Group Events