Home > Dynamics CRM > Microsoft Dynamics CRM 2011 – The webpage you are viewing is trying to close the window

Microsoft Dynamics CRM 2011 – The webpage you are viewing is trying to close the window

This message has been around for ages. A customer experienced the message below and wanted it turned off. Therefore, since I have done this many times before  I should blog this basic change.

The Customer Issue:

When CRM is opened with Internet Explorer the users gets a dialog pop-up that says:

The webpage you are viewing is trying to close the window. Do you want to close the window?"

 

The Fix:

Turn off Application Mode.

CRMAppMode

To do this, update the following in CRM:

Settings > Administraton > System Settings > Customization

Disable
Open Microsoft Dynamics CRM in Application mode.

Once you have done this, close CRM and re launch the CRM via Internet Explorer.

Greg Olsen
YellowDuckGuy

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Categories: Dynamics CRM
  1. August 22, 2013 at 10:27 pm

    I never turned the Application Mode on, but my users still get the prompt when they close a window that was opened from a link in an e-mail (not by clicking somewhere else in CRM).

    Are there any way we can avoid this? Googling it only revealed one possible solution: Switch to Chrome :s

    Thank’s

    • August 27, 2013 at 9:40 am

      Thanks for your comment.
      Can you share the link from the email? Do you get the prompt when just browsing CRM without clicking any links from email?
      Greg.

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