Home > Dynamics CRM > Microsoft Dynamics CRM 2011 – The account does not have Performance Counter Permissions

Microsoft Dynamics CRM 2011 – The account does not have Performance Counter Permissions

During the Microsoft Dynamics CRM 2011 installation you might run into an error similar to the one listed below. Keep reading for a quick fix!

The account specified to run the Microsoft Dynamics CRM application does not have performance counter permissions


To resolve (Click Back to reset the CRM installation check) you will need to add the service account you have created to the Performance Log Users group. To do this:

  1. From windows, go to: Start > Administrative Tools > Computer Management
  2. Select System Tools > Local Users and Groups > Groups
  3. Select the Performance Log Users. Then right-click on Performance Log Users and select Add to Group
  4. Click Add and select your service account
  5. Click OK to complete

Greg Olsen
Yellow Duck Guy

Categories: Dynamics CRM
  1. Jonathon Lorek
    August 31, 2011 at 7:08 am

    Great! Thanks for the advice. Nothing like the small things in life that keep an install from moving forward.

  2. Brad Cady
    November 2, 2011 at 7:52 am

    Whats not clear is which account I need to add to the performance Log Users group.

    • November 14, 2011 at 8:54 pm

      Firstly create the service accounts in Active DIrectory (you don’t have to grant any permissions to the accounts, the installation process will take care of the permissions for you). Then during the install process, specify the accounts you created i.e. Application Service, Deployment Web Service, Sandbox Processing Service & Asynchronous Process Service. Once you get the error displayed in this posting, then add these accounts to the Performance Log Counters group.
      Hope that helps?


  3. Amit P.
    November 22, 2011 at 7:52 am

    Thanks for this! I’d added them to the “Performance Monitor Users” group and was wondering why that didn’t work…


  4. February 19, 2012 at 4:50 pm

    I immediately went to gpedit and User Rights Assignment, thanks for setting me straight 🙂

  5. March 8, 2015 at 11:30 pm

    Thanks ,

  1. February 3, 2012 at 10:34 pm

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