Microsoft Social Listening – Helpful Videos

This blog post I will provide a list of some helpful videos relating to Microsoft Social Listening, which has just been released by Microsoft recently.

The list below outlines the different areas relating to Microsoft Social Listening with their corresponding links to the video. 

Microsoft Social Listening Spring ’14 Understanding Sentiment
Microsoft Social Listening Spring ’14 Tuning search topics
Microsoft Social Listening Spring ’14 Setting Up Search Topic

Microsoft Social Listening Spring ’14 Sales Scenarios
Microsoft Social Listening Spring ’14 Overview
Microsoft Social Listening Spring ’14 Marketing Scenarios
Microsoft Social Listening Spring ’14 Customer Care Scenarios
Microsoft Social Listening Spring ’14 Trial Overview
Microsoft Social Listening Spring ’14 Trial Walkthrough



Greg Olsen

Microsoft Dynamics CRM – Performance Center / Form Load Analysis

Some won’t be aware of the Performance Center with CRM 2013. It is a handy tool activated by hitting CTRL+SHIFT+Q when a record loads. It’s best used with Internet Explorer (it crashes for me when using CRM in Chrome). You can use this tool to analyse the form load times within your instance of CRM 2013.

Below is a quick view of what the tool looks like in CRM 2013. (my screenshot is taken from CRM Online v6.1.0.1043). You can get a better view of the screenshot in full by clicking on this link:

CRM Performance Center


Note: This tool only displays with CRM 2013 once you have Service Pack 1. before that when you press CTRL + SHIFT + Q, they only show plain text format as illustrated below (run from CRM 2013 v6.0.2.51 IFD on premises installation).

CRM Performance Center - Old Version

Remember, you can still add on /tools/diagnostics/diag.aspx to find the diagnostics tool.

If you hit the button Select Major, the tool will output the results as illustrated below.

CRM Performance Center - Select Major

Handy tool? I think so ….

Greg Olsen

Windows Server 2003 – End of Microsoft Support July 14 2015

Just under a year out from this blog post, Microsoft will end the support for Windows Server 2003 on July 14th 2015. This means no more security patches or bug fixes will be available. So if you are running Windows Server 2003 you need to plan for this date and the impact it will have on your server(s). If you intend sticking with Windows Server after July 14th 2015 then you will need to have a custom support agreement with Microsoft to receive any new issues or updates.



Greg Olsen

Office 365 – New Small and Midsized Business Plans from 1 Oct 2014

From the 1st of October 2014, Microsoft will release 3 new Office 365 plans aimed to meet the needs of small and midsized businesses (SMBs),  ranging from 1 to approximately 250 employees.  These will be made available to new subscriptions first, you will need to wait if you are on one of the current SMB plans.

The 3 new plans are defined as Office 365 Business, Office 365 Business Essentials and Office 365 Business Premium. These plans will replace (phased out approach taken) the current Small Business, Small Business Premium and Midsize Business.

A breakdown on what is included in the 3 new plans is illustrated below.

New Plans

What happens if I already have one of the current SMB plans?

Take a look at the illustration below for a summary of what you should be aware of.

Migration Plan

The current Enterprise plans will remain the same.

Greg Olsen

Categories: Office 365

Office 365 – New Feature – First Release

Microsoft has been rolling out a new feature called ‘First Release’. This feature allows administrators of Office 365 to enable their organisation to receive a collection of Office 365 feature updates and enhancements the instant they are released from Microsoft.

From Microsoft:

First Release gives customers who opt-in the opportunity to get a small selection of significant enhancements to the Office 365 user experience, SharePoint Online, and Exchange Online first. If you opt-in to First Release, you will receive new qualifying feature updates first, a minimum of two weeks before customers in our standard release group.

By default, all Office 365 customers are part of the standard release group. If you stay within this group i.e. don’t enable First Release option, then you will receive the new feature updates a minimum of two weeks after availability in First Release.

To enable First Release to your Office 365 subscription:

  1. Log into the portal admin at
  2. Go to Admin > Service settings > Updates

First Release Option

Greg Olsen

Categories: Microsoft, Office 365

Microsoft Office 365 & Yammer – Leaders in Social Enterprise

A recent report published from Forrester has recognised Microsoft Office 365 + Yammer as Forrester Wave Leaders within the Enterprise Social Platforms. You can find the full report from the Forrester site here.

Microsoft Office 365 and Yammer can be clearly shown within the ‘Leaders’ area of this Forrester Wave illustration.

Office365 & Yammer Graph 2014

Another Key Takeaway from the report published by Forrester:

Enterprise social has become increasingly integrated with adjacent technologies, such
as document collaboration, portals, and line-of-business applications like customer
relationship management. To that end, vendors with significant leverage like IBM,
Microsoft, and will become more dominant on customers’ shortlists.

For more information, you can read the report here.

Greg Olsen

Microsoft Dynamics CRM – Free eBook – Increase your impact with Microsoft Dynamics Marketing

Hot out of Microsoft. A free eBook.


This eBook gives you a quick run-down of the powerful tools in Microsoft Dynamics Marketing that you can use to manage leads, plan and execute campaigns, and monitor their performance.

If you would like to get a hold of this eBook, you can download it from here

Archived version is downloadable from here.

Dynamics Marketing eBook


Build Campaigns


Dynamics Marketing



Greg Olsen


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